Question 1

What do I need to rent a van or SUV?

Accepted Answer

You must be at least 25 years old with a valid full driver's license (not a provisional or learner's permit) - no CDL or special endorsement is required for any vehicle in our fleet. Bring your physical license at pickup; copies and phone photos can't be accepted. You'll also need your own auto insurance as primary coverage, or you can buy coverage at checkout. International guests should bring an international driver's license and passport. A $50 reservation fee and a refundable $250 security deposit also apply.

Question 2

Do I need my own insurance to rent a van?

Accepted Answer

Yes. Your personal auto insurance is the primary coverage in case of an accident, and you may be personally liable regardless of fault. If you don't have full coverage - or just want extra protection - you can purchase coverage during the reservation process through our third-party provider, MBA Insurance.

Question 3

What insurance documentation do I need to provide?

Accepted Answer

Contact your auto insurance carrier to obtain an Insurance Binder / Certificate of Insurance showing your coverage, deductibles, policy number, and the rental vehicle's year, make, and VIN. Have your agent email the form to rentcargoatlanta@gmail.com with DBW Management LLC listed as additionally insured or loss payee. Insurance may also be purchased from our third-party provider, MBA Insurance.

Question 4

What does the additional rental insurance cover?

Accepted Answer

For renters who don't have full-coverage insurance or want extra protection, insurance may be purchased through our third-party provider, MBA Insurance, at mbamotorhome.com. Coverage details and pricing are available during the reservation process. Please note insurance is non-refundable once purchased.

Question 5

How much does it cost to rent a van or SUV?

Accepted Answer

Cargo vans (Ford Transit) start at $99/day Monday-Thursday and $119/day Friday-Sunday, with 100 miles included each day. Full-size SUVs (Ford Explorer) start at $89/day. Every rental also has a $50 reservation fee and a refundable $250 security deposit. Weekly and monthly rates offer significant discounts - call (770) 692-4257 or request a quote. Rates exclude sales tax.

Question 6

Why are weekend rates higher?

Accepted Answer

Friday through Sunday are our busiest days, so weekend days (Fri-Sun) are priced slightly higher than weekdays (Mon-Thu). For cargo vans that's $119/day on weekends versus $99/day on weekdays. Our estimator counts each rental day at its correct rate so your total is always accurate.

Question 7

What counts as a "day"?

Accepted Answer

A rental day is a 24-hour period from your pickup time. If you pick up at 10 AM Monday and return by 10 AM Tuesday, that's one day. Returning later may add another day - the estimator shows the exact count.

Question 8

What is the $50 reservation fee?

Accepted Answer

Every booking includes a required, one-time $50 non-refundable reservation fee that holds your vehicle and dates. It's applied toward your rental cost and is shown right in your estimate - it's the only added fee, with no booking, cleaning, or counter charges on top.

Question 9

Is the $250 security deposit refundable?

Accepted Answer

Yes - the $250 security deposit is a temporary hold that's fully refundable, returned within about 7 business days after you return the vehicle in the same condition. Deductions may be taken for unpaid tolls, parking/traffic violations, fuel not refilled ($6 per gallon), cleaning beyond normal use, vehicle damage, late returns, or extra days and mileage. The separate $50 reservation fee is non-refundable and applies toward your rental cost.

Question 10

How does mileage work, and what if I go over?

Accepted Answer

Every rental day includes 100 miles. If you need more, add a 100-mile package for $49. Any miles beyond your allowance are billed at $0.65 per mile for cargo vans and $0.35 per mile for SUVs. Most local Atlanta jobs stay well within the included 100 miles per day.

Question 11

What's included in the rental price?

Accepted Answer

Every rental includes the vehicle, 100 miles per day, professional cleaning, a full safety inspection, and 24/7 roadside assistance. Optional add-ons like extra mileage packages, insurance coverage, and equipment (dollies, hand trucks, moving blankets) are available. Pricing is transparent - you'll see the full breakdown before you book.

Question 12

Are there any hidden fees?

Accepted Answer

No. The estimate you see is the price you pay - your daily rate plus the one-time $50 reservation fee - followed only by applicable sales tax and the refundable $250 deposit. The only other charges would be for issues at return, such as a declined card ($25 admin fee), vehicle damage, fuel not refilled, or extra miles/days.

Question 13

What payment methods do you accept?

Accepted Answer

We accept a wide range of payment methods - credit and debit cards (Visa, Mastercard, American Express, Discover), cash, Venmo, Cash App, Zelle, PayPal, Apple Pay, and Google Pay. The $50 reservation fee and $250 security deposit are charged at booking; the rental balance can be settled at pickup with any of the above.

Question 14

What's the difference between Ford Transit roof heights?

Accepted Answer

The Ford Transit comes in three roof heights. The low roof (under 7 ft) is ideal for parking garages and low-clearance areas. The mid roof adds vertical space for taller loads while still fitting most structures. The high roof offers maximum interior height - up to 81.5 inches - so most adults can stand upright, perfect for tall equipment and working inside the van.

Question 15

How do I choose the right cargo van size?

Accepted Answer

Consider your cargo dimensions and weight. Low roof vans (about 250 cu ft) are perfect for deliveries and small moves with an easy loading height. Mid roof vans (about 300 cu ft) add vertical space for taller items. High roof vans (up to 350-487 cu ft, depending on length) give you standing room and maximum capacity for contractors, movers, and large cargo.

Question 16

How much cargo space does a Ford Transit have?

Accepted Answer

The Ford Transit offers up to 487 cubic feet of cargo space in the high-roof, extended-length configuration, with low/mid configurations in the 250-350 cu ft range. Even the standard configuration provides ample room for furniture, equipment, and delivery loads. The flat floor and wide rear doors make loading and unloading efficient.

Question 17

How much weight can a Ford Transit carry?

Accepted Answer

The Ford Transit offers a payload capacity of up to 4,650 lbs, making it one of the most capable cargo vans available. This lets you haul heavy equipment, furniture, or large freight without exceeding the vehicle's limits.

Question 18

Will a cargo van fit in my apartment or parking garage in Atlanta?

Accepted Answer

Check your garage clearance first. Our low-roof vans are under 7 feet tall and fit most Atlanta apartment, condo, and downtown parking garages and loading zones. Mid-roof vans are about 8.5 feet tall and may not fit standard garages. Clearance bars, ramps, and overhead fixtures can lower usable height, so always follow the posted clearance before entering.

Question 19

Will my furniture fit? (sofa, fridge, mattress, 1-bedroom)

Accepted Answer

Yes for most items. A cargo van fits most standard sofas (3-seaters up to 84 inches), king/queen mattresses, dressers, dining sets, and refrigerators - the cargo area is 10+ feet long with tie-down points. A standard van handles most 1-bedroom apartment contents in 1-2 loads (queen mattress, dresser, small couch, TV, dining set, 10-15 boxes). L-shaped sectionals may need to be separated.

Question 20

Do your vans have tie-down points for equipment?

Accepted Answer

Most of our Ford Transit cargo vans come with factory tie-down points (D-rings) throughout the cargo area, though configurations can vary by vehicle. If you need specific tie-down points for items like motorcycles, production gear, or heavy items, let us know in advance and we'll match you with the best available van. We also offer ratchet straps and moving blankets to help secure your load.

Question 21

What year are your vans?

Accepted Answer

Our fleet consists of late-model Ford Transit vans that are regularly refreshed for reliability. Every van is well-maintained and inspected before each rental, so you can count on a dependable vehicle for your job.

Question 22

What SUVs are available for rent in Atlanta?

Accepted Answer

We offer two SUV options: the full-size Ford Explorer (seats 5, generous cargo space, from $89/day) and the compact Volkswagen Taos (fuel-efficient, ideal for city driving). Both are well-maintained, late-model vehicles available for daily and weekly rental.

Question 23

What's the difference between a full-size and compact SUV?

Accepted Answer

The full-size Ford Explorer offers more passenger space, a larger cargo area (up to about 87.8 cu ft), and a powerful engine suited for highway trips and group travel. The compact Volkswagen Taos is smaller and more fuel-efficient (up to 36 MPG highway), making it better for city driving, easy parking, and budget-conscious renters.

Question 24

How many passengers and how much cargo does the Ford Explorer hold?

Accepted Answer

The full-size Ford Explorer comfortably seats up to 5 passengers and offers approximately 87.8 cubic feet of maximum cargo space with the rear seats folded (about 18.2 cu ft behind the third row). That's plenty of room for luggage, strollers, sports equipment, and travel essentials, making it ideal for family trips, group outings, and business travel.

Question 25

How fuel-efficient and spacious is the Volkswagen Taos?

Accepted Answer

The compact Volkswagen Taos delivers excellent fuel economy - up to 36 MPG highway - making it one of the most efficient SUVs you can rent in Atlanta. It seats up to 5 and offers 65.9 cubic feet of maximum cargo space (24.9 cu ft behind the rear seats), enough for 3-4 large suitcases. Its compact size makes it easy to park in tight Midtown, Buckhead, and Downtown spots.

Question 26

What tech and safety features do the SUVs include?

Accepted Answer

Our SUVs come equipped with modern infotainment, Apple CarPlay and Android Auto compatibility, a backup camera, multiple USB ports, and advanced driver-assist features such as forward collision warning and blind-spot monitoring for a connected, confident drive.

Question 27

Should I rent a cargo van or an SUV?

Accepted Answer

Choose a cargo van when you need to move things - furniture, deliveries, moving boxes, or production gear. Our Ford Transit vans come in low, mid, and high roof from 250 to 487 cu ft. Choose an SUV when you need to move people comfortably - the full-size Ford Explorer seats 5 with generous cargo space, while the compact Volkswagen Taos is fuel-efficient and easy to park. For a small move (dorm or studio), a folded-down SUV can also work.

Question 28

How do I book a van or SUV?

Accepted Answer

Request a quote online through our website or call us at (770) 692-4257. We'll confirm availability, provide transparent pricing, and have your vehicle ready for pickup at our Atlanta location. The $50 reservation fee and $250 deposit are processed when you book online.

Question 29

How do I check availability for my dates?

Accepted Answer

Browse real-time availability on our Vehicles page - available vehicles show their current status. For the fastest service, request a quote with your desired dates and we'll confirm availability. We recommend booking 2-3 days in advance, especially during peak spring and fall seasons in Atlanta.

Question 30

Can I rent a van same-day?

Accepted Answer

We recommend booking at least 24 hours in advance to guarantee availability, but same-day rentals are often possible depending on our fleet. Call us at (770) 692-4257 to check today's availability. You only need a standard driver's license and to be 25 or older.

Question 31

What is your reservation and scheduling policy?

Accepted Answer

A $50 non-refundable reservation fee secures your booking. One pre-trip change to pickup time, return time, or location may be allowed before the rental begins, subject to availability. Additional changes may require a $50 adjustment fee plus any delivery or scheduling difference. Returning early doesn't automatically entitle you to a refund; any credit for unused time is at our discretion.

Question 32

Can I rent for recurring business deliveries, fleet overflow, or a busy season?

Accepted Answer

Yes. You can rent a cargo van by the day, week, or month to cover a regular delivery route, fleet overflow when a vehicle is in the shop, or seasonal demand spikes like the holidays. Weekly and monthly rates offer significant discounts. Many small businesses rent only during busy periods and skip the cost of owning a van that sits idle. Call (770) 692-4257 to set up a recurring arrangement.

Question 33

What are your locations and hours in Atlanta?

Accepted Answer

Our vehicles are located in Midtown Atlanta. Office phone support runs 8am-8pm with 24/7 emergency support. Pickup and return is available 8am-9pm, 7 days a week. Call (770) 692-4257 for after-hours arrangements.

Question 34

Do you offer delivery in Atlanta?

Accepted Answer

Yes! We offer delivery and pickup throughout the Atlanta metro area based on distance - from $30 for nearby locations up to $100 within 20 miles. Each trip (pickup or dropoff) is priced separately. When you book online, you'll see the exact cost instantly when you enter your pickup and dropoff locations. Standard pickup at our location is always free.

Question 35

What areas do you serve?

Accepted Answer

We serve Atlanta and the entire metro area, including Sandy Springs, Marietta, Roswell, and surrounding cities, plus neighborhoods from Midtown and Buckhead to Decatur and the Old Fourth Ward. Our vehicles are based in Midtown with convenient local pickup, and delivery is available within 20 miles. Most local moves and pickups stay well within the 100-mile daily allowance.

Question 36

Where can I drive the rental, and what are popular road-trip destinations?

Accepted Answer

Our vehicles can be driven anywhere in the contiguous United States. To drive outside the US, written permission from our company is required before your trip. Popular road-trip runs from Atlanta include the Blue Ridge Mountains, Savannah and the Georgia coast, Chattanooga, and Athens - just keep your mileage in mind so you can add a 100-mile package if needed.

Question 37

How long can I rent a van or SUV?

Accepted Answer

A few hours up to 30 days. We can accommodate longer rentals, but the lease would need to be renewed after 30 calendar days. Daily, weekly, and monthly rates are available.

Question 38

Is there a charge for additional drivers?

Accepted Answer

Yes, additional drivers cost $20 per day. They must be at least 25 years old and listed on the rental agreement. The primary driver who signs the agreement remains responsible for the vehicle throughout the rental period.

Question 39

Do I have to refill the fuel tank before returning?

Accepted Answer

Yes, please return the vehicle with a full tank. If you cannot refuel, a $6 per gallon charge applies for every gallon not refilled.

Question 40

Do I need to return the van by a certain time on move-out day?

Accepted Answer

We understand the pressure of apartment move-out deadlines. Our flexible rental periods let you pick up the van the evening before your move so you can start early. Most Atlanta apartment leases require keys returned by 5 PM, so we recommend starting by 8 AM for a stress-free move.

Question 41

Can I make multiple stops in one rental?

Accepted Answer

Absolutely. The van is yours for the full rental period, so many customers use their rental day to hit multiple Marketplace sellers or furniture stores, combine a furniture pickup with other errands, or run a route of last-mile deliveries. The 100 included miles cover a lot of stops around metro Atlanta.

Question 42

Can the cargo van carry passengers?

Accepted Answer

Our cargo vans are built for hauling equipment, furniture, and luggage - not for seating a large group. If you need passenger space, our full-size Ford Explorer SUV seats 5 and still offers solid cargo room, and the compact Volkswagen Taos is a fuel-efficient option for smaller groups.

Question 43

Can I rent moving equipment like dollies, blankets, and straps?

Accepted Answer

Yes. We offer optional equipment rentals including furniture dollies, hand trucks, moving blankets, and ratchet straps. These are especially helpful for protecting wood furniture and glass surfaces and for navigating elevators, hallways, and stairs. Add equipment when you get your quote.

Question 44

Can I rent a cargo van for a wedding or event?

Accepted Answer

Yes. Our Ford Transit cargo vans offer 250-350 cubic feet of space - plenty for floral arrangements, table linens, centerpieces, signage, tableware, catering equipment, and AV gear. We work with caterers, florists, balloon artists, photographers, and other event professionals across Atlanta, and accommodate early pickup times to fit your setup schedule. For most mid-size events, one van handles the bulk; large-scale events may need two.

Question 45

Can a cargo van work for film and production crews?

Accepted Answer

Yes. For smaller productions and indie shoots, our Ford Transit cargo vans (250-350 cu ft with tie-down points) handle most day-shoot equipment loads. For full-scale productions needing G&E trucks, a van works great as a supplementary vehicle for props, wardrobe, or craft services. Any crew member with a standard license can drive - no commercial license needed. We offer discounted weekly and monthly rates for multi-week shoots; call (770) 692-4257 for production pricing.

Question 46

Why rent a van instead of borrowing a friend's truck?

Accepted Answer

A rental van is ready when you are - no favors owed - and its enclosed, lockable cargo space protects your purchase from weather and theft far better than an open truck bed, with tie-down points so nothing slides. You also get a flat, predictable rate from $99/day instead of risking a no-show on a time-sensitive move or marketplace deal.

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